Shipping & Delivery
Cash on Delivery | Ships Nationwide
We deliver to every city in Pakistan, and you can pay in cash when your parcel arrives.
Delivery charges
Delivery is a flat Rs. 300 per order, anywhere in Pakistan. You will see it at checkout before you place your order.
How you can pay
- Cash on Delivery: pay the rider in cash when your parcel arrives.
- Bank transfer: choose Bank Deposit at checkout and send your payment using the bank details provided. We dispatch these orders once your payment is received.
When your order ships
We pack and dispatch most orders within one working day. Your parcel then travels with our courier partner, PostEx. Delivery time depends on your city.
Tracking your order
Once your order ships, it gets a PostEx tracking number. You can follow your parcel on the PostEx tracking page. If you cannot find your tracking number, email us with your order number and we will send it to you.
Before your parcel arrives
- Please give your full address and a phone number you will answer, so the rider can reach you.
- For Cash on Delivery orders, please keep the exact amount ready.
Changes and cancellations
Need to change your address or cancel your order? Email us as soon as you can. Changes are easiest before your parcel is handed to the courier.
Parcel late or missing?
If your tracking has not moved for a while, or your parcel has not arrived, email us at contact@herbgardenstore.com with your order number (it starts with THG) and we will check with the courier.
Ordering from outside Pakistan?
Please email us before you place your order.