Returns & Exchanges

We do not accept returns or exchanges at the moment, so please choose carefully before you order.

Not sure what suits you? Take our Hair Quiz, or email us at contact@herbgardenstore.com before you order and we will help you choose.

Damaged, leaking or wrong item?

Please check your parcel as soon as it arrives. If a product arrives damaged or leaking, or you received something you did not order, email us at contact@herbgardenstore.com as soon as possible. Include your order number (it starts with THG) and a photo of the product and the parcel. We will look into it and get back to you.

Changed your mind before dispatch?

Email us as soon as you can. If your order has not been dispatched yet, we will do our best to cancel it.

More help

See our Shipping & Delivery page for delivery charges, payment and tracking.